We will protect your privacy
Breast Cancer Network Australia is committed to respectfully managing your personal information. We do this by ensuring the responsible management of any personal and sensitive information that we collect. This applies to the process of obtaining your consent too, where we have carefully designed processes, in accordance with the Privacy Act 1988 (Cth).
The purpose of this statement
We want our partners, members and others we work with to be aware of the types of information collected, why and how we collect it and the ways it may be used. Nothing in this statement or the Privacy Policy is intended to limit Breast Cancer Network Australia 's obligations under privacy laws.
Breast Cancer Network Australia is bound by the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic) and other laws which protect the privacy of individuals. Breast Cancer Network Australia sometimes handles personal information relying on exemptions under these laws, for example in relation to employee records and services provided to or for government authorities. Any permitted handling of personal information under such exemptions will take priority over this Privacy Policy to the extent of any inconsistency.
Whose personal information do we collect?
Breast Cancer Network Australia collects personal information about individuals including:
- Consumers
- Members
- Associate Member (Health professionals)
- Carers of our Members
- Donors and Peers
- Organisational partners
Why do we collect your personal information?
We collect, hold, use and disclose personal information for:
- Support services: to offer, provide you with, and communicate with you regarding our support services, including sending requested resources (My Journey, The Beacon, My Care Kit and similar) and survey or research requests (unless you have asked not to receive these).
- Promotions and Marketing: to communicate with you about products, services, causes, events, activities, campaigns and donations (unless you have asked not to receive these communications).
- Research: to conduct survey or research into the causes of breast cancer, as well as diagnosis, treatment and cures.
- Health promotion: to provide you with information about cancer risk factors, and to track your symptoms if you have registered to use the My Journey, to provide personalised resources and content to that individual.
- Administration: including assessing any application to become a volunteer, contractor or employee of Breast Cancer Network Australia, carrying out administrative tasks such as research, internal reviews, analysis and production of consolidated statistics, complying with our legal and regulatory obligations and otherwise managing our business.
What information do we collect?
In our daily work, either by telephone, email or online, we collect personal information about people as we deliver services. We collect personal information directly from individuals as well as from third parties including public sources and the parties described under ‘Use and disclosure of personal information’ in our Privacy Policy.
Some examples of this information are below:
- Contact details (name, address, telephone number, email address)
- Date of birth
- Source of referral to our services, if applicable (e.g. for supporters/donors)
- Credit card or other financial details (for volunteers, donors and community liaisons)
We may also collect and hold sensitive information (including health information) about you, including your:
- Health information, which may include details about your diagnosis and experience of breast cancer and other related health information or co-morbidities that you wish to disclose to Breast Cancer Network Australia
- Your racial or ethnic origin
- Your sexual orientation
- Your religious beliefs or affiliations and
- Genetic information.
We collect this type of information so that we can provide services tailored to your specific needs, but also, we aggregate general de-identified information for reporting on people living with breast cancer to researchers and government agencies who are making decisions to improve those lives.
How do we collect personal information?
We will only collect or request personal information with your consent.
Where we collect sensitive information, such as health information about individuals, we will do so only with your consent, where it is provided voluntarily or where otherwise authorised by law. No one is obliged to provide any information and consent to hold can be withdrawn at any time.
How to access and update your personal information
To request access to and/or correct any personal information Breast Cancer Network Australia holds about you or ask that we delete some or all personal information we hold about you, please contact us via the contact details at the bottom of this statement and we will help you.
Appropriate Identification
Appropriate identification (such as drivers licence, a passport or Power of Attorney document) is required before you will be granted access to the relevant information. We ask that you provide as much detail as possible about the information your request relates to, in order to help us retrieve it.
Responding to requests
We will respond to all requests for access to, or correction or deletion of personal information, within a reasonable time.
When requests may be denied
In rare circumstances, Breast Cancer Network Australia may not be required by law to provide access or be obliged to correct or delete your personal information. If that is the case, Breast Cancer Network Australia will give written reasons to explain this. Where Breast Cancer Network Australia does not make the requested correction or deletion, you can ask us to make and keep a note of your request with the personal information.
How to Opt-out of Breast Cancer Network Australia Communications
You may change your communication preferences or opt-out at any time if you no longer wish to receive commercial messages from us by contact us on 1800 500 258, or
- contacting our Privacy Officer or
- get in touch with us via the contact details at the bottom of this Statement
How we protect your personal information
Breast Cancer Network Australia’s records are consistently stored in a safe, secure and accessible manner. All documents and financial files that are essential to keeping Breast Cancer Network Australia operating in an emergency will be duplicated or backed up at least every week and maintained off site.
All other documents and financial files will be duplicated or backed up periodically as identified by the Privacy Officer or other person as designated by the Privacy Officer and maintained off-site.
We store information in different ways depending on how we use the data:
- secure physical records for administrative management
- electronically on servers maintained by us
- in cloud storage, and in some cases
- records on third-party servers that may be located remotely.
We maintain (or require our third-party contractors to maintain) appropriate physical, procedural and technical security within our storage locations to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.
Cloud based and Remote Storage
Breast Cancer Network Australia’s third-party connections for such services as fundraising utilise remote Google cloud-based storage that is protected with the following:
Compliance and Certifications: Google Cloud complies with various industry standards and certifications, such as ISO/IEC 27001, SOC 1/2/3, and GDPR, ensuring that data protection practices meet stringent regulatory requirement.
Acknowledgment of Risk of Internet-based data storage
While Breast Cancer Network Australia takes great care to protect personal information, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, Breast Cancer Network Australia cannot ensure or warrant the security of any information sent to or from Breast Cancer Network Australia online. This is also true for information sent to Breast Cancer Network Australia via email. Breast Cancer Network Australia has no way of protecting that information until it reaches Breast Cancer Network Australia. Once Breast Cancer Network Australia receives personal information by email, Breast Cancer Network Australia protects its security in accordance with this Privacy Policy.
Breast Cancer Network Australia websites
If someone visits www.bcna.org.au or www.fieldofwomen.org.au (our websites) to read, browse or download information, our system may record information such as the date and time of their visit to the website, the pages accessed, and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
Where any information preference is set to “public” then users should be aware that it may be viewed by other users of www.bcna.org.au or www.fieldofwomen.org.au including third party search engines.
Cookies and how they work
Like many websites, www.bcna.org.au or www.fieldofwomen.org.au may use “cookies” from time to time.
Cookies are small text files that the website transfers to a user’s hard drive through their web browser to enable the websites’ systems to recognise the user’s browser or IP address.
Cookies may also be used to record non-personal information such as the date, time or duration of a user’s visit, or the pages accessed, for website administration, statistical and maintenance purposes. Please note that some parts of the Websites may not function fully for users that disallow cookies.
When we send emails or other electronic messages, we may record where recipients open the message and click on links. This helps us to better understand what information is of interest to those recipients.
Contact details
Questions or comments about privacy should be directed as set out below. We take individuals’ privacy concerns seriously. Where an individual expresses any concerns that we have interfered with their privacy, we will respond to let them know who will be handling their matter and when they can expect a further response.
Breast Cancer Network Australia
293 Camberwell Rd, Camberwell, VIC 3124
Tel: 03 9805 2500 or 1800 500 258
Website: www.bcna.org.au
Or;
Get in touch contact form
Or;
Email the Privacy Officer privacy@bcna.org.au
Further information
For information about privacy generally, or for individuals whose have further privacy concerns not resolved to their satisfaction, the Office of the Australian Information Commissioner can be contacted on 1300 363 992 or via www.oaic.gov.au.
Breast Cancer Network Australia
ABN 16 087 937 531
Last updated 20 March 2025
